Research/Design/Content/Code
4 intents, 11 convo trees, Convo Map code
UX & VUI, Content Strategy, User Research, User Testing, Mentoring
Research/Design/Content/Code
4 intents, 11 convo trees, Convo Map code
UX & VUI, Content Strategy, User Research, User Testing, Mentoring
Catalia Health created Mabu, an AI wellness companion for patients with chronic or terminal conditions. Research showed patients struggled with treatment adherence and care teams lacked consistent medication data to assess treatment success.
Contextual inquiry revealed patients managed medications differently based on illness, treatment plan, med count, and support from family or caregivers. They relied on routines and nicknames for meds, which could vary when traveling. Patients also struggled with illness symptoms and med side effects, crucially impacting adherence.
After several testing rounds, we identified a pilot patient group and established four primary intents linked to eleven conversation trees.
Research, Design, Product, Code
MVP prototype, Hi-fi Wireframes, New Patterns for Design System
UX & UI, Design Workshops, User Testing, Product Strategy, Mentoring
Research, Design, Product, Code
MVP prototype, hi-fi wireframes, new patterns for design system
UX & UI, Design Workshops, User Testing, Product Strategy, Mentoring
This no/low code application development platform provides visual (drag/drop) tools for small to large enterprises to easily build apps. I focused on "how might we reduce onboarding timelines and improve customer retention?"
We struggled to convert trial users to paying customers due to costly and slow onboarding. Complex user workflows and our platform's configuration tools hindered efficiency. Users were especially frustrated by lengthy/complicated report generation despite a WYSIWYG query generator.
A small feature update transformed our entire reporting flow, simplifying query generation for users and allowing developers to focus on platform tools vs client configs.
Research, Design, Product
Research Artifacts, Prototype, Wireframes
User Research, UX & UI Design, User Testing
Research, Design, Product
Research Artifacts, Prototype, Wireframes
User Research, UX & UI Design, User Testing
This SaaS company transforms raw data into quality outputs for data science, analysis, and reporting. Its main val prop is custom workflows for cleaning large datasets from disparate sources. My team focused on "how might we improve job creation UX/boost virtual CPU usage?"
Research showed that users struggled more with job execution, monitoring, and results than with job creation. Data jobs can take hours, making failures hard to detect. While jobs may appear complete, sub-job failures can go unnoticed. Job verification is manual and tedious, occurring outside the system.
I designed a new job view that tells the job's "story" and developed a data quality snapshot feature, which successfully passed the red door test with my PM's support.
Research, Design
User Flows, Prototypes, Design System Components
UX Research, Interaction Design, User Testing
Research, Design
User Flows, Prototypes, Design System Components
UX Research, Interaction Design, User Testing
This aviation tech company integrated real-time aviation data into a single source for end-to-end visibility of the aircraft turnaround lifecycle. My team focused on "how might we help station managers quickly identify and mitigate delay risks to minimize time at gate?"
Airport operations at the gate involve 25 personnel types using 10-30 applications and communicating via 7 channels. We needed to present this information clearly, detailing each flight's activities and summarizing data into visualizations for quick status updates.
Initial pilot across 3 airlines was a challenging rollout due to multiple integrations and took longer than expected, but was mostly successful.
Research, Design, Product
Dashboard Redesign, Data Visualization System
UX/UI Design, Data Visualization, User Research, Prototyping
Product Designer
B2B SaaS
Dashboard Redesign, Data Visualization System
UX/UI Design, Data Visualization, User Research, Prototyping
This SaaS observability platform helps DevOps teams monitor end-to-end infrastructure health and proactively manage threats and outages. My team focused on "how might we surface critical performance metrics for rapid diagnosis and resolution?"
Engineers struggled to find necessary data due to dashboard information overload. Users couldn't assess individual service performance, as data was scattered across multiple acquired platforms. They also lacked context and the ability to customize thresholds and dimensions for proactive monitoring.
A redesigned dashboard with progressive disclosure separating service health and server health while enabling custom thresholds for selective dimensions tested well with users and shaped the roadmap.
Research, Design, Product
MVP prototype, Hi-fi Wireframes, New Patterns for Design System
UX & UI, Design Workshops, User Testing, Product Strategy, Mentoring
Research, Design, Product
MVP prototype, hi-fi wireframes, new patterns for design system
UX & UI, Design Workshops, User Testing, Product Strategy, Mentoring
This fintech startup's product enables business users to be more productive including spending less time creating reports and more time acting on insights. My team focused on "how might we empower users with actionable insights for diverse needs?"
We need to hide the complexity of our querying system, while empowering users with robust tools that could allow them to search and manipulate real time date easily and quickly.
Users were thrilled with the intuitive interface and how quickly they could perform complex searches. Excel uploads to the system decreased by 31% (median/client). There was a whopping 5-fold increase in advanced searches performed per week. Overall user productivity score jumped from 47% to 56%.
Product Designer
B2B SaaS
MVP prototype, Hi-fi Wireframes, New Patterns for Design System
UX & UI, Design Workshops, User Testing, Product Strategy, Mentoring
Product Designer
B2B SaaS
MVP prototype, hi-fi wireframes, new patterns for design system
UX & UI, Design Workshops, User Testing, Product Strategy, Mentoring
This fintech startup's product enables business users to be more productive including spending less time creating reports and more time acting on insights. My team focused on "how might we empower users with actionable insights for diverse needs?"
We need to hide the complexity of our querying system, while empowering users with robust tools that could allow them to search and manipulate real time date easily and quickly.
Users were thrilled with the intuitive interface and how quickly they could perform complex searches. Excel uploads to the system decreased by 31% (median/client). There was a whopping 5-fold increase in advanced searches performed per week. Overall user productivity score jumped from 47% to 56%.